Tourism Matrix


Units of Learning Outcomes
Handle the operational running of the department, according to parameters of efficiency, effectiveness and quality
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Inform and give advice to guests on services and events in the local environment
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Maintain efficient communication with other departments in the hotel
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Ability to choose appropriate ways for organizing his/her own and, as necessary, staff activities, in the hotel reception department
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Ability to perform financial assignments and execute commercial activities and ensure quality control of the services and work conducted
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This matrix has been developed in the frame of the project N.E.T. WORK 147788-LLP-1-2008-1-IT-ECVET and amended by YOTE Project

frascoTourism Matrix